ART  FERRANTI & ASSOCIATES
— HELPING PEOPLE To DO WHAT THEY DO BETTER
WHAT WE DO
CUSTOMIZED
TRAINING & DEVELOPMENT
CREATION & FACILITATION

• Building Productive & Profitable Relationships 
    — Client, Peer, Sales, Service, etc.

• Analytical Decision Making
• Coaching, Counseling, & Corrective Action
• Setting Priorities & Project/Time Management
• Effective Meeting Management
Behavior-based Recruiting, Interviewing, &
    Hiring
• Giving Performance-based Appraisals
• Clienting Skills — Constituent Relationship
    Management

• Management Essentials — includes Skill
    Assessment, Delegation, Team Building, & others

• Business Retreat Facilitation — to develop goals,
    strategies, objectives, & plans

• Win-Win Negotiation
Training Tips & Techniques
• Professional E-mail & Business Writing

• New Hire Orientation
• Sales & Service Training
Motivation & Giving Results-Driven
    Recognition

• Risk Management & Safety
Note: Many of these modules can be designed for remote location delivery through easy-to-use "Train the Trainer" guides

EMPLOYEE-FOCUSED
COMMUNICATIONS & MARKETING

• Newsletters, Brochures,
    Posters, & Memo Systems
• Benefits, 401(k), Inventory, &
    Safety Programs
• Recognition, Incentive,
    Enrollment, & Suggestion
    Programs
• Employee Handbooks
• Policy & Procedure
    References, Manuals, &
    Forms:
    Operations, Human Resources,
    IT, Point of Sale, Loss
    Prevention / Risk Management
    / Safety

• Production via Internet,
    Digital Video, or Print:
    brokering, coordination, &
    management for quality,
    cost effectiveness, efficiency,
    and timeliness.





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